Frequently Asked Questions
Everything you need to know about our home appliance repair service, fee structure, and scheduling.
AED 150 Diagnostic
Waived if repaired.
Same-Day Visits
Anywhere in Dubai.
Genuine Parts
Sourced from manufacturers.
Pricing & Fees
Do you charge a call-out fee if I proceed with the repair?
No. The AED 150 call-out and diagnostic fee is completely waived if you proceed with the repair. You only pay the quoted repair price for the parts and labor.
What does the AED 150 diagnostic fee cover?
It covers our certified technician traveling to your location anywhere in Dubai, performing a complete visual and electrical diagnosis of the faulty appliance, and providing you with an exact, itemized repair quote.
Are there any hidden costs?
Absolutely not. We pride ourselves on transparency. You will receive a clear, itemized quote before any repair work begins. You always have the final say.
Service & Timelines
How long does a repair usually take?
Over 95% of our repairs are completed on-site in a single visit, typically taking 30 to 90 minutes once the fault is diagnosed.
Do you provide same-day service?
Yes! We have mobile service vans stationed across key Dubai communities. If you book early in the day, we can almost always reach you the same day.
What brands do you service?
We service all major premium and standard brands sold in Dubai, including Siemens, Bosch, Miele, LG, Samsung, Whirlpool, Beko, Panasonic, Teka, Ariston, and more.
Parts & Warranty
Do you use original spare parts?
Yes, we only use genuine OEM (Original Equipment Manufacturer) parts sourced directly from authorized local distributors to ensure longevity and safety.
Do you provide a warranty on repairs?
Yes, we provide a standard warranty on all parts replaced and labor performed. Our technicians will explain the specific warranty period for your repair before starting work.
Still have a question?
Our customer service team is available 24/7. Give us a call or send us a WhatsApp message to get immediate support.